Thornton Tomasetti, a growing structural engineering consulting firm, seeks a bright, client-oriented person for entry-level helpdesk position in its downtown New York office.

Thornton Tomasetti provides engineering design, investigation and analysis services to clients worldwide on projects of every size and level of complexity. We are an employee-held organization of 1,200 engineers, architects, sustainability and support professionals collaborating from offices across the United States and in Asia-Pacific, Europe, Latin America and the Middle East.

• Use BMC FootPrints to accurately document, prioritize & track requests.
• Install, diagnose problems, repair, maintain, and upgrade all PC hardware, software, and equipment to ensure optimal performance
• Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where needed
• Assist in preparing, maintaining and upholding procedures for logging, reporting and statistically monitoring desktop operations
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards and other components and equipment
• Train and orient staff on use of hardware, software, and IT policy and procedures
• Work with vendor support to resolve technical problems with desktop equipment and software

Position Requirements
• Associate degree in computer science
• Preferred Certifications: A+ (MSCA and/or MCITP. Network+ certification a plus)
• Technical Knowledge of PC/Mac hardware. Specific knowledge of hardware including Dell Workstations, Lenovo Laptops, HP Printers, Kyocera Copiers, Oce Plotters, Blackberry and iOS handheld devices a plus.
• Hands-on hardware troubleshooting experience.
• Strong working knowledge of Windows 7, Mac OS X, Microsoft Office 2016 and VM Fusion.
• Working knowledge of Windows Server 2008/2012, Exchange 2016, AD & Group Policy a plus.
• Knowledge of CAD/BIM applications (Autodesk and Microstation products) a plus.
• Effective interpersonal, relationship-building and written/oral communication skills.

This position may require passing a US Government Security Clearance.

This position will require some evening/weekend/travel work with overtime compensation. Benefits include medical, dental, matching 401(k) and a friendly, collaborative work environment.

Work Conditions
• Must be able to work after hours / weekends and travel, as situations require
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
• Lifting and transporting of moderately heavy to heavy objects, such as computers and peripherals

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Thornton Tomasetti, Inc. is an Affirmative Action/Equal Opportunity Employer.