Thornton Tomasetti provides engineering design, investigation and analysis services to clients worldwide on projects of every size and level of complexity. We are a 100% employee-held organization of 1,200 engineers, architects, sustainability and support professionals collaborating from offices across the United States and in Asia-Pacific, Europe, Latin America and the Middle East. We focus on providing a diverse suite of integrated services and leading innovation in our industry to ensure the continued success of our clients.

Thornton Tomasetti seeks a bright, client-oriented person for an entry-level helpdesk position in its London office.

• Use BMC FootPrints to accurately document, prioritize & track requests.
• Install, diagnose problems, repair, maintain, and upgrade all PC hardware, software, and equipment to ensure optimal performance
• Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where needed
• Assist in preparing, maintaining and upholding procedures for logging, reporting and statistically monitoring desktop operations
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards and other components and equipment
• Train and orient staff on use of hardware, software, and IT policy and procedures
• Work with vendor support to resolve technical problems with desktop equipment and software

Position Requirements
• Degree in computer science
• Preferred Certifications: A+ (MSCA and/or MCITP. Network+ certification a plus)
• Technical Knowledge of PC/Mac hardware. Specific knowledge of hardware including Dell Workstations, Lenovo Laptops, HP Printers, Kyocera Copiers, Oce Plotters, Blackberry and iOS handheld devices a plus.
• Hands-on hardware troubleshooting experience.
• Strong working knowledge of Windows 7, Mac OS X, Microsoft Office 2010/2013 and VM Fusion.
• Working knowledge of Windows Server 2003/2008, Exchange 2010, AD & Group Policy a plus.
• Knowledge of CAD/BIM applications (Autodesk and Microstation products) a plus.
• Effective interpersonal, relationship-building and written/oral communication skills.

This position will require some evening/weekend/travel work with overtime compensation. Benefits include medical, dental and a friendly, collaborative work environment.

Work Conditions
• Must be able to work after hours / weekends and travel, as situations require
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
• Lifting and transporting of moderately heavy to heavy objects, such as computers and peripherals

People Successful in this Position
• Are good prioritizors
• Are well organized
• Enjoy learning new things
• Enjoy variety
• Enjoy problem solving
• Enjoy helping others

To apply, submit your CV and cover letter to Please list ‘IT Support Technician’ in the subject line.

Apply to this position

Thornton Tomasetti, Inc. is an Affirmative Action/Equal Opportunity Employer.